The manager is extremely friendly and they always go the extra mile to assist where they can. Superb customer service and excellent products. I was told that I will only be refunded when the other item has been delivered? Can you tell me why this is the case, why are you keeping my money when you have no intention of sending the item? I am very disappointed in Massimo Dutti’s lack of customer service and efficiency in not refunding the customer immediately you state you are not going to send an item. Start your review of Massimo Dutti - Yorkdale. I then asked about my refund, as you have said one item is “faulty” I would expect to be refunded immediately as I am never going to receive this item. I was told it is not possible, it will be sent regardless. Contents 1 Overview 2 History 2.1 International operations 2.
I pointed out that it would save you 2 journeys, packaging and staff time to cancel this now, before it is sent and not to waste the packaging and the travel and save its impact on the environment, in addition to saving the time for your staff at the Grafton st store to take the order in, log it, only to have to send it back to your warehouse. Massimo Dutti ( Spanish pronunciation: masimo uti) is a Spanish low-end luxury clothing company specializing in cashmere and wool products, established in 1985 and owned by Spanish multinational company Inditex. Anyway I have been onto you customer service chat to cancel the remaining item only to be told that it is packed up and ready to be sent. In 2019, it set a 30 target of emission reduction by 2030 as. Part of Inditex’s environmental policy is efficient energy and water use and proper waste management. It counts Zara, Bershka, Stradivarius and Pull & Bear as its sister brands. This is very unusual and I have never heard of a company doing this before. As you may (or may not) know, Massimo Dutti is part of Inditex, the world’s largest fashion retailer. 3 ½ weeks later you sent me the below email, to identify one item as “faulty”. Generally speaking, they are configured to respond to actions made by you when requesting services, such as adjusting your privacy preferences, logging in to your account or filling out forms. I placed an order on the 22nd June for 2 shirts to be collected in store. These cookies are necessary for the correct functioning of the Platform, and they cannot be deactivated on our systems. Lack of honesty and environmental consideration